Refund policy
At Magnolia City Jewelers, your satisfaction is our utmost priority!
We are pleased to offer returns or exchanges within 7 days of receiving your purchase. All returns and exchanges require prior approval and are only accepted for items purchased though magnoliacityjewelers.com or in our boutique showroom. To ensure the protection of the jewelry and return package, we will provide a Return Label to ensure the package is properly insured. Items must be returned in their original condition, with the Magnolia City Jewelry box and/or pouch, and will be inspected before acceptance. Merchandise showing signs or wear, resizing, or damage will not be accepted and will be returned to the sender at the sender’s expense. Returns and exchanges will be processed for accepted items, less the original and return shipping fees, as well as any merchant service processing fees.
Any custom or personalized items are FINAL SALE and cannot be exchanged or returned for store credit. All Sale items purchased are not eligible for refunds, but can be returned for store credit within the return or exchange period less any applicable shipping or processing fees. Gift Card purchases are non-refundable.
Magnolia City Jewelers reserves the right to refuse an exchange or return for any purchase that does not meet the above requirements.
Return and Exchange Process:
1. Place your jewelry in a shipping box along with your completed exchange form. Ensure your jewelry is returned in its original packaging, in the manner that it was received.
2. Attach the pre-paid label to the shipping box.
3. Deliver your packaged box to UPS or FedEx, depending on the label provided.